92game Privacy Policy

92game is an online gaming platform designed with data protection and responsible account management in mind. We recognise that personal information is sensitive, so it is handled with appropriate care and security controls. This Privacy Policy covers the 92game website, its mobile-optimised platform, customer support interactions and related services.

In this policy, personal data means information that identifies you or relates to you. This may include your name, date of birth, email address, mobile number, residential address, payment details, identity documents and account activity. 92game collects only the information needed to operate your account, process transactions, provide gaming services and meet legal or responsible gaming obligations.

2.1 Registration Information

When you create a 92game account, we may collect the following registration details:

• Your full name and date of birth for account management and age verification
• Your email address and mobile number for account access and communication
• Your residential address in Pakistan, where required for account or verification purposes
• Your account login details, including your username and password
• Your account preferences and information selected during registration

2.2 Verification Documents

To verify your identity, protect your account and meet KYC or AML requirements, 92game may request documents such as:

• A valid CNIC showing both the front and back, or a Pakistani passport bio-data page
• Proof of address, such as a recent utility bill, bank statement or official government letter
• A screenshot or statement confirming ownership of the JazzCash, Easypaisa or bank account used for deposits
• A clear selfie showing you holding your CNIC or passport, where selfie verification is requested

2.3 Transaction and Financial Information

92game records information connected with deposits, withdrawals and gaming activity, including:

• Deposit and withdrawal amounts, dates and transaction references
• Payment details for JazzCash, Easypaisa, bank accounts, USDT TRC20, Skrill or Neteller, as applicable
• Your transaction history, PKR balance, bonus balance and pending withdrawal information
• Your betting history, games accessed, wagers placed, outcomes and winnings

2.4 Technical and Usage Data

When you use the 92game platform, certain technical and activity information may be generated automatically, including:

• Your IP address, device details and approximate location derived from your IP address
• Your browser type and version, device model and operating system
• Session, security and platform activity data used to operate the service and improve performance
• Login timestamps, session duration and the pages or features you use
• Navigation, clickstream and feature interaction data used for analytics, security and responsible gaming monitoring

92game uses your personal information for the following purposes:

3.1 Account Management

• To create, maintain, and manage your 92game account
• To confirm your identity and verify that you meet the applicable age requirement
• To protect your account and maintain platform security
• To help with password resets and account recovery

3.2 Providing Our Services

• To provide gaming services and betting facilities
• To process deposits, withdrawals, and related transactions
• To administer bonuses and promotional offers in line with their applicable terms
• To provide customer support and resolve account or service queries

3.3 Security and Fraud Prevention

• To detect and prevent fraud, money laundering, and other unlawful activity
• To apply our Terms & Conditions security controls and monitoring procedures
• To investigate unusual or suspicious activity
• To meet applicable legal, compliance, and regulatory requirements

3.4 Communications and Marketing

• To send important account notices, service messages, and security alerts
• To share promotional offers and bonus information where you have provided the required consent
• To invite you to take part in customer surveys and provide feedback
• To send 92game newsletters and platform updates where you have opted in

3.5 Improving the Platform

• To understand user behaviour and improve the overall experience
• To develop and introduce new features and services
• To identify technical problems and fix platform bugs
• To improve the performance, reliability, and usability of the 92game platform

92game does not sell, rent, or trade your personal information. We may share limited information with appropriate parties when necessary to operate the platform, process transactions, protect players, or meet legal obligations.

4.1 Service Providers

92game works with trusted third-party providers that support the operation of our services, including:

• Payment processors, banks, and other financial service providers
• Identity verification and KYC service providers
• Cloud infrastructure, data storage, and hosting providers
• Customer support and live chat service providers
• Fraud prevention, security, and platform analytics providers where required for service operation

4.2 Legal Requirements

92game may disclose your information where required by law, court order, regulatory direction, or a legitimate request from law enforcement.

• To comply with a court order or other legal process
• When requested by a regulatory authority
• To investigate suspected fraud or unlawful activity
• To protect the rights, safety, and security of 92game, our players, and other parties

4.3 Business Transfers

If 92game is involved in a merger, acquisition, restructuring, or sale, your personal data may be transferred to the new owner. We will notify you about any material change of this kind.

92game keeps your personal information only for as long as it is reasonably needed. The retention period may depend on:

• How long your account remains active
• Applicable legal and regulatory obligations
• Fraud prevention and account security requirements
• Dispute handling and the establishment or defence of legal claims

When your information is no longer required, 92game securely deletes it or makes it permanently anonymous. If you close your account, deletion remains subject to any data retention duties imposed by law.

As a 92game user, you may have the following rights and choices:

6.1 Access and Data Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, machine-readable format where applicable
• View your account information at any time through your account settings

6.2 Correction and Updates

• Ask us to correct inaccurate or incomplete information
• Update your profile details and account preferences
• Change your registered contact information

6.3 Deletion and Restriction

• Request closure of your account and deletion of eligible personal data
• Ask us to restrict certain types of data processing
• Object to particular uses of your personal information where applicable

6.4 Marketing Preferences

• Unsubscribe from promotional emails and SMS messages
• Manage your push notification preferences
• Customise how you receive communications from us

To exercise these rights, please contact the 92game support team through the available support channels. [email protected]

92game uses cookies and similar technologies to improve your experience, maintain essential features, and understand how the platform is used. The main categories include:

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect some 92game features or prevent them from working properly.

The 92game platform may include links to third-party websites or services. This Privacy Policy applies only to 92game, and we are not responsible for how external providers handle personal data. Please review their privacy notices before using any third-party service.

92game maintains technical and organisational safeguards to protect personal data against unauthorised access, alteration, disclosure, or loss. If a data incident occurs, 92game will assess it and provide notifications where required by applicable law, explaining the relevant impact and response measures.

92game may revise this Privacy Policy to reflect changes in our services, data practices, or legal requirements. Material updates will be communicated to registered players through their account email at least 14 days before taking effect. The latest revision date will be shown on this page, so please check back periodically.

For questions, concerns, or requests about this Privacy Policy or the handling of your personal data, please contact us using the details below:

If you are not satisfied with our response, you may have the right to contact the relevant data protection authority, subject to the laws applicable in your location.